Questions about the ordering process

If you have found one or more articles you would like to buy at pixel-imperium.de, put this in the shopping cart. If this is successful, you can now display your shopping basket. Now check all items in the basket for your correctness. You can then select below the item display: country of delivery, method of payment and shipping method. If you have selected everything as desired, please click on the "Checkout" button once. If you are already registered at pixel-imperium.de, you can login directly or create a new customer account. After this step the last one follows, you can send your order to us and receive an order confirmation by mail.

We offer you the following payment methods:

  • Paypal: is an online payment system that allows you to pay quickly and securely using your verified e-mail address.
  • Payment in advance: You pay the open amount in advance and as soon as this has been received by us, your order will be processed further.
  • Sofortüberweisung (Klarna.): With the TÜV-certified IMMEDIATE RELEASE you pay conveniently and securely with your online banking data.
  • Amazon Pay: Through Amazon Pay, you can pay for your purchase in our online store through your existing Amazon customer account. You do not have to be registered in our shop, but can complete the payment process via Amazon and also use your deposited there payment terms. When paying with Amazon Pay, there are no additional costs and your payment information will not be shared. For more information and to see how to pay via Amazon, visit https://pay.amazon.com/shopper

You can book an additional service manually. Please contact us at info@pixel-imperium.de.

Please send an e-mail to our customer service info@pixel-imperium.de or call +49 721/156 647 96. So that we can cancel your order as soon as possible.

Questions about delivery

Our shipping costs can be found here

Our products are delivered to the place of use

If your order does not come back to you, please contact me at info@pixel-imperium.de. We will check the status of your delivery and will contact you as soon as possible.

all countries we supply can be found here

Questions about the exchange

All information about revocation can be found here

Questions about the online shop

If there are any errors in our online shop or if you discover a mistake in one of our products, please let us know and send us an email to info@pixel-imperium.de. We will then take care of the problem as fast as possible!

You can reach our customer service at info@pixel-imperium.de